Privacy Policy

Patient Privacy

Intercontinental Care is committed to protecting the privacy and personal data of its clients.

Please read our Privacy Policy (“Policy”) carefully in order to understand how your personal data is collected, stored or used, and what happens when you’re using our official website (“Website”) and consulting services (“Services”).

The Policy together with the Terms of Service form the entire legal Agreement (“Agreement”) between you as a client (“you”, “user”) and our company Intercontinental Care.

This Agreement also applies to our Website. You may browse our Website without providing us with your personal information. However, if you want to use our consulting services, you will need to provide us some of your data, in particular your condition and relevant documents.

We will not share your personal data with third parties for advertising purposes but only with specialized centers in order to find present to you relevant offers based on your request.

In case you have any questions about how your data is handled you can contact us using the form below.

If you do not agree with the whole Agreement or with a part of it, please stop using our Website and do not request our Services.

1. Who are we?

Our company is called Intercontinental Care OÜ and is based in the high innovation district of Tallinn, Estonia. In this document, we will refer to ourselves as “ICC”, “we” or “us”. You may contact us via email or to communicate with our Data Protection Officer, using the enquiry form at the bottom of the page or writing an email to .

Pursuant to the applicable data protection legislation, ICC will be the data controller responsible for your personal data when you use our Services if you live in one of the Member States of the European Union (EU), or a country in the European Economic Area (EEA) and will apply the same standard of data protection even if you live in a country outside the EU and EEA.

2. How do we collect and use your personal data? 

In this section, we explain what data we collect and for what reasons. Generally there are three categories of personal data which we process: automatically collected data, data which you give us and data which we receive from other sources.

Categories of data Description of category 
2.1. Automatically collected data.

When you access our Website some data is collected automatically. We need technical data to operate, maintain and improve our Website. Such data includes:

  • Your interactions with Website. We may collect data about the way you use our Website. Such data includes: the pages you view, the features you use, and the places where you click, etc.
  • Device and connection data. We collect information about your computer, phone, tablet, or other devices you use to access the Services. Namely, we collect: connection type and settings when you access or use our Services. Also, the operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data. We also use geolocation according to your IP address and/or country preference in order to approximate your location to provide you with a better browsing experience. How much of this information we collect depends on the type and settings of the device you use to access our Website.
  • Cookies and similar technologies. We use cookies for analytical purposes. You may disable cookies at your browser settings at any time. Find out more about our use of cookies further in this Privacy Policy.
2.2. Data you give us.

When you want to request our Services we will ask you to give us some of your personal data (name, email address or phone number), so that we will be able to get in touch with you and to provide our Services.

You may also provide your data via phone conversation. Such data may include: your name, age, location, medical data, etc.

2.3. Data we receive from other sources. 

We may also get the information from other sources and combine it with the information which we are gathering through the Website. Such sources include:

  • Social media Data. When you click on the links in our social media accounts (Google, Facebook, Instagram, VK, Youtube, etc) we will receive your name and email. Please check your third-party service privacy settings and the corresponding social media’s Privacy Policy.
  • Data from medical providers. We may receive certain personal data from medical partners. Such data may include: treatment plans, price quotations and copies of invoices.

3. Why and how do we use your data?

We use, process, and store your information as necessary to perform our contract with you and for our legitimate business interests, in operating our Website and providing our Services including:

Description of why we process personal data DescriptionLegal Basis for the processing Categories of personal data used by us for the processing 
3.1. To provide the features of the Website.

We collect the data to provide you with access to our Website and Services. Also, to maintain and improve our services. This includes using the data to:

  • Enable you to use our Website.
  • Enable you to request our Service.
Performance of a contractContact data, Social media data.
3.2. To provide our Service.

You may provide us additional data so that we can tailor our Service just for your needs. This includes using data to:

  • Provide a range of medical facilities for a particular case.
  • Verify your identity.
Performance of a contractContact data, Social media data, Medical data, Trip data Guardian data, Phone call data.
3.2. To communicate information about our Services.

We use the data we collect to communicate with you about the Services you have requested. This includes using data to:

  • Answering your questions.
  • Helping to solve issues in relation to our Services.
Performance of a contactContact data, Social media data, Medical data, Trip data, Guardian data, Phone call data
3.3. To conduct researches and for analysis purposes.We may use data we collect for the purpose of testing, analysis, research and overall development of the product and services. This also allows us to enhance safety and security, develop new features and monitor and improve the customer experience.Legitimate interestYour interaction with the Website, Device and connection data, Cookies and similar technologies, Account Data.
3.4. To create a safe environment.We may also use data about how you use our Website to prevent, detect, or investigate fraud, abuse, illegal use, violations of our Terms of Service, and to comply with court orders, governmental requests or applicable laws.Legitimate interestYour interaction with the Website, Device and connection data, Cookies and similar technologies, Data from our partners, Contact data, Social media data, Account data, Trip data, certain Guardian data
3.5. To operate our business and to comply with our legal obligations.We use the personal data you give us to run our business and to comply with our legal obligations.Compliance with legal obligationsYour interaction with the Website, Device and connection data, Cookies and similar technologies, Data from our partners, Contact data, Social media data, Account data, Trip data, certain Guardian data
3.6. To send marketing communications.If you are our client and you gave us your consent, we may use the contact details you provided to send you our marketing communications, where permitted by applicable law (unless you have opted-out). You may opt-out of receiving such communications at any time.ConsentContact data, Social media data.
3.7. Other Purposes.We will ask for your consent to further process your personal data in case we use your personal data for other purposes. During data collection, we will send you individual messages and get your consent.Consent 

If we use consent as a legal basis for processing, you will have a choice to opt-in or to opt-out from any processing activity. You may withdraw your consent at any time by sending us a request using the contact forms on our website or at

The only legal basis for processing of Medical data is the performance of a contract. We will not use your personal data for no reason other than providing you with the Service you requested.

4. How do we use cookies?

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Cookies generally do not permit us to personally identify you. We generally use session cookies to save your preferences and such cookies expire when you close your browser. These cookies are likely to be analytical, or performance cookies.

Data collected by cookies may include the following:

      • The website that referred you to us;
      • The web pages you viewed on our Website;
      • The advertisements you viewed and clicked while browsing different websites;
      • Browser preferences such as language;
      • We also collect information using web beacons (also known as “tracking pixels”).

We may use Cookies to display content based upon what you view on our Website to personalize your experience.

We use first-party cookies (such as the Google Analytics cookies). You can find out more about this popular website analytics tool here.

These cookies collect information about how visitors use a website, like for example, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and anonymous. It is only used to improve how a website works. You can find out more about how it protects your data here.

Your browser can help you manage cookies. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you may not have access to many features that make our Website more efficient and some may not function properly.

However, if you do want to manage cookies, here is an instruction on how to do it. For example, you can choose to turn off all cookies. You do this through your browser settings on each browser and device that you use. Each browser is different, but usually, these settings are under the “options” or “preferences” menu. The links below provide information about cookie settings for the browsers:

Also, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

5. How do we share and disclose data? 

We may share your personal data under the following conditions:

5.1. Authorized third parties. We may share certain information with parties directly authorized by you to receive such data. For example, we may share your data with medical providers based on your specific request and to perform our Agreement with you.

5.2. Safety, Legal purposes, and Law enforcement. We will disclose your personal data to third parties to the extent necessary to: (i) comply with a government request, a court order or applicable law; (ii) prevent illegal uses of our Website or violations of our Website’s Terms of Service and our policies; (iii) defend ourselves against third-party claims; and (iv) assist in fraud prevention or investigation (e.g., counterfeiting).

5.3. With your consent. In cases where you have provided your consent, we may share your personal data, as described at the time of consent.

6. How do we handle your data?

6.1. Encryption & Security. We provide industry-standard physical, electronic, and procedural safeguards to protect personal data we process and maintain. For example  we use technical measures like encryption and other safeguards to limit access to your data and make sure your data is safe and protected against loss, unauthorized access, disclosure, alteration or destruction.

Despite our best efforts, no website, mobile application, database or system is completely secure or “hacker proof.” As a result, we cannot guarantee or warrant the security of any information you transmit on or through the Website and you do so at your own risk. You can help keep your data safe by taking reasonable steps to protect your personal data against unauthorized disclosure or misuse. If you have a reason to believe that your interaction with our Website and/or Service is no longer secure, please notify us immediately using the request form below or at .

6.2. Retention of your personal data. We will retain your personal data only for as long as necessary to fulfil the purposes described in this Policy. However, we may keep some of your personal data to comply with our legal obligations, including tax reporting. After our legal obligations have been fulfilled we will proceed to cancel your personal data.

7. How do we treat minors?

We do not and will not knowingly collect personal data directly from any child under 18. We may process data of a child under 18 only upon a parent or guardian’s request and only after the verification of parent/guardian identity and authority to represent a child. However, if you are a parent or guardian and are concerned about the personal data of your child, please contact us using the request form below or at .

8. How can you manage your personal data? 

In case you provide us with your personal data you may use your powers and exercise any of the rights described in this section. If you have any additional questions you can always send an email to and we will do our best to help you.

8.1. Access. You can request an explanation of the personal data we process about you. Also, you can request a copy of your personal data undergoing processing.

8.2. Rectification. You can rectify/correct any inaccurate data about you.

8.3. Data portability. You have a right to receive the personal data concerning you, which you provided to us. You can make a request to transmit this data directly to another data controller in a structured, commonly used and machine-readable format. We will transmit your data directly to another controller in cases where it is technically feasible.

8.4. Erasure. You have a right to be forgotten which means that we will delete all personal data that you have provided to us. Note, we may retain certain information as required by law and for legitimate business purposes as permitted by law.

8.5. Restrict processing. You can request us to temporarily or permanently stop processing all or some of your personal data.

8.6. Right to lodge complaints. You have the right to lodge complaints in relation to the data processing activities carried out by us to the competent data protection authorities.

8.7. Right to avoid automated decision-making. You have a right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or produce a similarly significant effect.

9. Do we transfer your data? 

Due to the international nature of Intercontinental Care’s Services, we may need to process your data outside of the country in which you reside. In such a case, we will use appropriate safeguards (for example, contractual data protection clauses), to ensure that your personal information will remain protected in accordance with this Privacy Policy.

10. How do we update this policy? 

Applicable laws and regulations change over time. If we decide to update our Privacy Policy, we will post the changes on our Website. If we materially change the way in which we process your personal data, we will provide you with prior notice, or where legally required, request your consent before implementing such changes. We strongly encourage you to read our Privacy Policy and keep yourself informed of our practices.