The Service includes an evaluation of User’s past and present condition(s), analysis of medical history, diagnosis and treatment plan conducted by doctors of Medical Providers. Provision of this service may depend on User’s condition. In order to be able to utilize the service, User should get a primary care from a local medical specialist prior to proceeding to the use of the Intercontinental Care’s Website.
By requesting a Service the User agrees and accept that:
The initial assessment received will be limited and provisional;
The initial assessment is not considered nor aimed to replace a full medical evaluation or an in-person visit to a physician;
The medical specialists who are providing services through the Website and its portals do not possess crucial information which is usually gathered through an in-person examination;
The absence of an in-person examination may affect the medical specialist’s ability to diagnose Your condition, disease or injury.
Furthermore, the User agrees that Intercontinental Care reserves a right to review at any time the User’s medical records from before and after Your interaction with the Website and its portals, and any records created as a result of received services. Intercontinental Care may request additional medical records including, but not limited to, records related to care the User received after obtaining the services. Requested records may be reviewed by Intercontinental Care in order to get better a understanding of the course of treatment for User ’s condition(s) including information related to outcomes and costs, also such reviewing may be used to improve treatments and recommendations. Moreover, the User agrees that in case that Intercontinental Care does not have the right specialist in the Provider’s network, Intercontinental Care may contact third-parties outside of Intercontinental Care’s network.
Furthermore, by requesting any services through the Website or its portals, the User provides Intercontinental Care with the authority to collect, store User’s medical records and/or to transfer them to the designated physician(s) appropriate for the User’s case. Also, the User agrees that the medical assessment will not be used in any kind of legal proceedings including, but not limited to, legal disputes, litigation, arbitration, claim for disability benefits etc.
The User has a right to provide medical records on behalf of a third-party, but only if User provides prior notification to Intercontinental Care that:
The third-party is a User’s family member;
The User received a prior consent from the third-party to represent him/her;
The third-party is not able to send a request via Website or its portals by him/herself.
In order to receive any kind of services from Intercontinental Care, the User shall provide current and accurate identification, contact and any other relevant information required to verify User’s identity and eligibility. It is within User’s sole responsibility to maintain the accuracy and completeness of this information. By providing such information User states that the information is true and accurate.
Intercontinental Care will collect the complete medical records needed and afterward will create a Medical Case. In accordance to the information provided, Intercontinental Care will match User’s medical case with up to 3 (three) different Medical Specialists in Intercontinental Care’s network of Providers or outside of it, medical specialist will be picked according to the specialty which User’s diagnosis falls under. These Medical Specialists will receive the documentation from Intercontinental Care and create a treatment plan. The Providers will then send the treatment plans and price quotations to Intercontinental Care. The User which will have the right to choose which Medical Specialist and Provider will provide the treatment.